Returns & Exchanges

At The Factory KL, we want you to be completely satisfied with your purchase. If your selection doesn't fit or meet your expectations, we offer a 14-day return policy for all items in their original, unworn condition with tags attached.

Return Process

• 1.
  Initiate Your Request

  Log into your account or contact our support team with your order number to request a Return Merchandise Authorization (RMA).

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all factory tags and labels are intact to qualify for a full refund.

• 3.
  Ship It Back

  Affix the provided return shipping label to your package and drop it off at any authorized courier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned garments, your refund will be processed to your original payment method within 5-7 business days.